Resume

Senior Business Consultant : Everything Retail & Consumer

Cognizant, Bangalore

Senior Consultant – RCGTH Mar ’24 – Present

Leading Essential Oils Retailer | e-Commerce Portal design – As a product owner of an e-Commerce portal catering to their entire MLM Business and Operations. Analyzed the processes across the value chain to identify and optimize delivery time to enhance customer experience.
- Designed and created process flow for OOS functionality to reduce manual work for operations & logistics teams in peak order hours resulting in a huge reduction in back orders
- Setup of warehouses in order to create a shorter delivery time for the end customer resulting in enhanced customer experience

Mapped various customer journeys across various clients understand customer touch points thus help analyze areas of improvement as a part of an Omni channel improvement initiative
Created a framework for the retail practice to measure retail/e-commerce customer journey touch points across online and offline to score and enhance customer experience

Luxury Retailer USA | Next Generation ESP (Email Service Provider) – Consulting engagement for a US based retailer to help them with the next generation ESP (Email Service Provider) that has cutting edge features and capabilities and is more automated and efficient. Engaged with the customer to define the feature set & help selecting the right ESP

Worked and created internal frameworks for customer experience insights that is used for both pitches and consulting

Tech Mahindra, Bangalore/ Hyderabad

Retail Domain Consultant Sept ‘20 – Sept ‘21 [1 yr 1m]

Created new solutions and offerings addressing a Retail customer’s pain points based on their strategy and integrating that with market intelligence insights

Collaborated with senior management in formulating collateral for various analyst meetings which helped occurrences of the Retail practice in some renowned journals and blogs
Working with Global sales and account teams across top retailers and CG companies world-wide to create and pitch digital transformation projects, conduct workshops and present to client leadership
Identifying best fit solutions – technology & services; enterprise and niche alike – and weave the digital story/proposal from solution through to commercials

Conceptualized and delivered multiple customer pitches made at CXO level
Analyzed market for trends and created digital POV’s for Retail and CG Industry
Driven multiple geography specific workshops for Retail Industry
Designed internal frameworks for customer experience insights that is used for both pitches and consulting